Complaints
We're here to listen and resolve any issues you may have. Your satisfaction matters.
Our Promise to You
We take every complaint seriously. If something isn't right, we'll do everything we can to fix it. All complaints are handled confidentially and resolved within 48 hours.
48-Hour Resolution Guarantee
Submit a Complaint
How We Handle Complaints
1
Acknowledge
We'll acknowledge your complaint within 2 hours during business hours.
2
Investigate
Our team investigates thoroughly, speaking with all involved parties.
3
Resolve
We propose a resolution within 48 hours of receiving your complaint.
4
Follow-up
We check back to ensure you're satisfied with the resolution.
Complaint FAQs
What happens after I submit a complaint?
You'll receive an acknowledgment within 2 hours. A complaints officer will be assigned to your case and will investigate. We'll contact you with a proposed resolution within 48 hours.
What if I'm not satisfied with the resolution?
You can escalate to our Complaints Manager by emailing manager@royalemikrifinance.com or calling 0302 420 458. They will review your case within 24 hours.
Can I complain anonymously?
Yes, you can submit an anonymous complaint. However, providing contact details helps us investigate and resolve the issue more effectively.
What should I include in my complaint?
Include your account details (if applicable), dates, amounts, names of staff involved, and any supporting documents. The more information you provide, the faster we can resolve it.