Help Center
How can we help you today? Find answers, guides, and support.
FAQ
Frequently asked questions
Contact Us
Send us a message
Find a Branch
Locate the nearest branch
Live Chat
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Account Help
Opening an Account
Learn how to open a savings or loan account with us.
- Required documents
- Minimum deposits
- Account types
Forgotten PIN
What to do if you forget your account PIN or password.
- Reset via branch visit
- Required identification
- Processing time
Update Contact Info
How to update your phone number or address.
- Visit any branch
- Bring valid ID
- Immediate update
Loans Help
Loan Application
Step-by-step guide to applying for a loan.
- Eligibility requirements
- Required documents
- Approval process
Loan Calculator
Calculate your monthly payments before applying.
- Estimate payments
- Compare loan types
- Plan your budget
Late Payments
What to do if you're struggling to pay.
- Contact us immediately
- Restructuring options
- Avoid penalties
Savings & Susu Help
Susu Collection
How our doorstep savings service works.
- Collection schedules
- Tracking your savings
- Withdrawals
Interest Rates
Understanding how interest is calculated.
- Current rates
- How interest is paid
- Compound interest
Insurance Cover
Details about free life insurance with savings.
- Coverage amounts
- How to claim
- Terms and conditions
Mobile Banking Help
USSD Codes
How to use *737# for banking on any phone.
- Check balance
- Buy airtime
- Transfer money
Troubleshooting
Fix common mobile banking issues.
- Transaction failed
- Not registered
- Wrong balance
Live Chat Support
Our support team is online and ready to help you right now. Get instant answers to your questions.
Start Live ChatFrequently Asked Questions
How do I open an account?
Visit any branch with your Ghana Card and one passport photo. No minimum deposit for Susu accounts.
What are your interest rates?
Savings: 5-12% depending on account type. Loans: 2.5-5% per month reducing balance.
How do I report a lost card?
Call our 24hr line immediately: 0302 420 457. Then visit any branch to get a replacement.
Do you offer mobile banking?
Yes! Dial *737# for USSD banking or use SMS commands. Mobile app coming soon.